RMA Request

In order to receive an RMA number, you must first contact our Customer Support department to troubleshoot the product and/or problem.

After troubleshooting, if your product is determined to be defective and covered under the warranty policy, then an RMA number will be issued.
International end-user customers must contact their Reseller to request an RMA number.

It is our policy that we will NOT share your information with any third party, please refer to our privacy policy for details.

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Product Information
Finding The Serial Number

The serial number for Osprey cards is an 8-digit number preceded by the letters “MM”. The serial number is located on a sticker placed somewhere on the card itself.

You can also find the Osprey card serial number from a running application via the driver property pages. To do this, go to the Osprey driver properties page (for example, when using the OspreyConfig utility, double-click the device's Video Filter). Change to the “Device” tab, and hit the “Device Info” button. The serial number is displayed on this window without the “MM”.